Education
M.A., Teaching English as a Second Language. Central Missouri State University, 1993.
M.A., Library Science. University of Missouri- Columbia, 1976.
B.A., Spanish. Kansas State College of Pittsburg, 1972.
Research Interests
Education research
Reference service in academic libraries
Professional Experience
1990- Present, University of Central Missouri, Warrensburg, Missouri
1977-1983, Missouri Southern State College, Joplin, Missouri
Publications
Association of College and Research Libraries, Education and Behavioral Sciences Section Reference Sources and Services Committee. (2000). Research in education: A comparison and analysis of databases. College & Research Libraries News 61(1), 16-19.
Harmon, H., & Wales, B. (1999). International and domestic students’ perception of library personnel and resources: Explaining and predicting the differences. The Journal of Teaching in International Business 10, (3/4), 129-148.
Lillard, L., and Wales, B. (2003). Strengthening the profession: Educator and practitioner collaboration. Journal of Academic Librarianship 29 (5), 316-319.
Littlejohn, N., Tygett, M., & Wales, B. (1994). Assessment Design for Academic Libraries: Measuring Patron and Employee Satisfaction with Services and Operations. Warrensburg, Missouri, Central Missouri State University. (ERIC Document Reproduction Service No. ED 373782)
Riley, C., & Wales, B. (1997). Academic librarians and mentoring teams: Building tomorrow’s doctorates. Technical Services Quarterly 14 (3), 1-10.
Riley, C., & Wales, B. (1997). Introducing the academic library to student employees: A group approach. Technical Services Quarterly 14 (4), 47-59.
Riley, C., & Wales, B. (1998). Preparing college students to search full-text databases: Is instruction necessary? Warrensburg, Missouri: Central Missouri State University. ERIC Document Reproduction Service No. ED 419544)
Riley, C., & Wales, B. (2002). Reality check: Barriers to accessibility in an ADA-compliant library. College & Undergraduate Libraries, 9 (1), 41-48.
Wales, B. (1996). Tenure issues in American higher education: An overview. Warrensburg, Missouri: Central Missouri State University. (ERIC Document Reproduction Service No. ED 400771)
Wales, B. (2002). The Encyclopedia of Psychology: A review. Behavioral & Social Sciences Librarian, 20 (2), 29-35.
Wales, B. (2002). Libraries in charter schools: A content analysis. Teacher Librarian: The Journal for School Library Professionals, 30 (2), 21-26.
Wales, B. (2002). The top ten reasons to teach in library school. College & Undergraduate Libraries, 9 (2), 83-88.
Wales, B., & Harmon, H. (1998). A comparison of two user groups: International and U.S. students in an academic library. Public & Access Services Quarterly 2(4), 17-37.
Wales, B., & Littlejohn, N. (1996). Assessment plan for interlibrary loan departments at academic libraries. Journal of Interlibrary Loan, Document Delivery & Information Supply 7 (2), 3-18.
Wales, B., & Littlejohn, N. (1996). Basic Training: A Two-Pronged Approach to Term Paper Assistance. Warrensburg, Missouri, Central Missouri State University. (ERIC Document Reproduction Service No. ED 391531)
Wales, B., & Littlejohn, N. (1998). Measuring unit effectiveness: A pragmatic approach to quality assessment in academic libraries. College & Undergraduate Libraries 5(1), 103-121.
Wales, B., Tygett, M., & Harmon, H. (1997). CMSU library usage: Telephone survey results. Warrensburg, Missouri: Central Missouri State University. (ERIC Document Reproduction Service No. ED 406983)
Weessies, K., & Wales, B. (1999). Internet policies in midsized academic libraries. Reference & User Services Quarterly 39(1), 33-41.
Presentations
Littlejohn, N., Tygett, M., & Wales, B. (1993). Academic library assessment profile: Evaluating client and employee satisfaction. A poster session presentation at the Annual Conference of the American Library Association, New Orleans, Louisiana.
Littlejohn, N., Tygett, M., Wales, B., & Walker, S. (1997). The Reference interview. Presentation at Kansas City Metropolitan Library Information Network Choices and Challenges Workshop, Kansas City, Missouri.
Littlejohn, N., & Wales, B. (1994). Basic training: Boot camp term paper clinics for underprepared university students. A poster session presentation at the Annual Conference of the American Library Association, Miami, Florida.
Riley, C., Tygett, M., & Wales, B. (1995). Developing a student employee orientation program: An academic library’s approach. A poster session presentation at the Annual Conference of the American Library Association, Chicago, Illinois.
Riley, C., & Wales, B. (1995). Building tomorrow’s Ph.D.’s: The academic librarian’s role in team mentoring. A poster session presentation at the Annual Conference of the American Library Association, Chicago, Illinois.
Riley, C., & Wales, B. (1998). Special interest discussion topic: Collaboration techniques for librarians/faculty. Presentation at the National Student Success Conference in Kansas City, Missouri.
Riley, C., & Wales, B. (1998). Students’ perceptions of full-text database searching: Problems and successes. Presentation at the National Student Success Conference in Kansas City, Missouri.
Riley, C., & Wales, B. (2002). Kansas City Metropolitan Library Information Network Workshop on Library Services for Persons with Disabilities. Overland Park, Kansas.
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